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Level Two Certification |
| Our level two certification is the second highest certification available. Below are the guidelines of the level two certification. |
| 1. Response time - Within 10 hours |
| 2. Knowledgeable staff - The company's staff has a general understanding of industry terms and standards. They are direct and clear when answering questions, and demonstrate professionalism. |
| 3. Automated System - This company uses a ticket/email tracking system so users can track the status of their requests. |
| 4. Support Mediums - This company has at least one or more support mediums. |
| 5. Detailed Website - The company's website must be easily accessible and somewhat informative. |
| 6. Company Appearance - Appearance of the company's website should be professional, and demonstrate some effort on behalf of the company. |
Company Information (provided by applicant) [Printable Version] |
|
| Company
Name |
Mogutou Web Hosting Solutions |
Contact Name |
Joshua Yeo |
| Contact Phone | +60166982456 (M'sia Customers), +61419094839 (Aus Customers) |
| Contact Email |  |
| Postal Address | 8 Whiteman St Southbank, Victoria 3006, AU |
| Company Website | http://www.mogutou.com |
| In Business Since | 1 year +
Note: This field was recently updated, so information may be inaccurate. |
| Whois | Whois Info |
| Uptime |
HyperSpin Uptime Report
Website Monitoring by HyperSpin |
Support Information |
|
# of Support Staff |
3 |
Support/Billing system(s) used |
1) Customer Ticket Support System 2) ICQ / YAHOO / MSN IM Support 3) Tag-Board (Live Chat) on website 4) Email Support 5) Phone Support |
Links to Us |
No |
Abides By Hosts Pledge |
No |
Abides By Client Pledge |
No |
Rating |
4 |
Vote |
|
Press Releases |
|
Comments |
|
George |
website down. No support since 2days ago. cannot be contacted at all |
frostie |
What can I say? I am dissapointed and angry at the 'lack' of whatsoever support upon a massive downtime which I just found out, affecting not just my site but others as well. Previousy Mogutou had been a good host, but come June and my site suddely went offline, I can't reach em anymore, not MSN, not email, no thru support ticket, not even when I call up their support mobile line coz they just don't want to pick up the phone. |
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