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Level One Certification
Our level one certification is the highest certification available. Below are the guidelines of the level one certification.
1. Response time - Within 5 hours
2. Knowledgeable staff - The company's staff has a thorough understanding of industry terms and standards. They are direct and clear when answering questions, and demonstrate professionalism.
3. Automated System - This company uses a ticket/email tracking system so users can track the status of their requests.
4. Support Mediums - This company has at least two or more support mediums.
5. Detailed Website - The company's website must be easily accessible and informative.
6. Company Appearance - Appearance of the company's website should be professional, and demonstrate effort on behalf of the company.

Company Information (provided by applicant) [Printable Version]
Company Name
 EastSolid
Contact Name
 Adam Brenner
Contact Phone +1 323 654 3263
Contact Email
Postal Address SolidNetwork: Department EastSolid 8452 Brier Drive, Los Angeles, CA 90046
Company Website http://www.eastsolid.com
In Business Since 1 year
Note: This field was recently updated, so information may be inaccurate.
Whois Whois Info
Uptime HyperSpin Uptime Report
Website Monitoring by HyperSpin
Support Information
# of Support Staff
 7

Support/Billing system(s) used

 We use Kayako's eSupport for all our support and billing questions. We also use WHMCS for billing invoices and order forums.

Links to Us

 No

Abides By Hosts Pledge

 No

Abides By Client Pledge

 No

Rating

 3

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