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Level One Certification |
| Our level one certification is the highest certification available. Below are the guidelines of the level one certification. |
| 1. Response time - Within 5 hours |
| 2. Knowledgeable staff - The company's staff has a thorough understanding of industry terms and standards. They are direct and clear when answering questions, and demonstrate professionalism. |
| 3. Automated System - This company uses a ticket/email tracking system so users can track the status of their requests. |
| 4. Support Mediums - This company has at least two or more support mediums. |
| 5. Detailed Website - The company's website must be easily accessible and informative. |
| 6. Company Appearance - Appearance of the company's website should be professional, and demonstrate effort on behalf of the company. |
Company Information (provided by applicant) [Printable Version] |
|
| Company
Name |
Crucial Servers LLC |
Contact Name |
James Thomas |
| Contact Phone | 877-238-4120 |
| Contact Email |  |
| Postal Address | 18 Oakridge Ave Suite 16 Salem, NH 03079 US |
| Company Website | http://www.crucialservers.net/ |
| In Business Since | Since 1998 (External Networks)
Note: This field was recently updated, so information may be inaccurate. |
| Whois | Whois Info |
| Uptime |
HyperSpin Uptime Report
Website Monitoring by HyperSpin |
Support Information |
|
# of Support Staff |
3 |
Support/Billing system(s) used |
We currently use UberSmith's internal support system. We currently moved off of perldesk and clientexec becasue it was an extra step to match each account with each support ticket. |
Links to Us |
No |
Abides By Hosts Pledge |
No |
Abides By Client Pledge |
No |
Rating |
5 |
Vote |
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Press Releases |
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Comments |
|
Kara |
This host has been on top of their support, highly recomended! I don't know much about hosting but they have done everything for me top to bottom |
Paige Wilfong |
Excellent hosting service excellent customer service I am in the process of registering my domains with them also. I cant say enough good about their customer support. |
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