Are you a registered non-profit organization? - No, we are not an official non-profit organization. However, we do our best to keep our costs low so we can provide our services either at a small cost or no cost to users.

How much does it cost to apply for a certification? - Absolutely nothing. Applicants are never forced to pay any fees upon applying, and although financial contributions from applicants are always welcome, they will never influence a certification.

I saw one of your certification logos is being displayed on a website that isn't certified, what should I do? - If you suspect an official logo is being displayed invalidly on a website, please contact us.

What is a suggested donation? - As mentioned above, we never force users to pay fees. However, applicants generally donate a modest amount to help us cover our costs. We have created a list of suggested donations. You are not forced to make any donation.

Do some hosts get special treatment because they advertise? - No, as mentioned above, certifications are never influenced by donations/contributions.

Is Geek Certified owned by a hosting company? - No, we are not owned or operated by a hosting company. We are run by DWC Network.

I'd like to join the Geek Certified Team, who should I contact? - Please contact us via our contact page.

A host recently took advantage of me who is certified by you, what should I do? - First make all reasonable attempts to solve the situation. Please make sure you treat the host fairly, and make sure you are objective. (Individual web hosts can't control all factors) If you are still having problems, please feel free to contact us.

We will make attempts to contact the host and get their perspective on the situation. If the host refuses to cooperate with our mediation, their certification may be affected. Although we can never guarantee we will resolve all situations, we will certainly assist where we can.

If your hostility with a web host must be resolved through the legal system, we cannot assist you. Our staff acts only as mediators. We are not lawyers or arbitrators. You should contact an attorney to assist you.

A host recently took advantage of me who is NOT certified by you, what should I do? - First make all reasonable attempts to solve the situation. Please make sure you treat the host fairly, and make sure you are objective. (Individual web hosts can't control all factors) If you are still having problems, please feel free to contact us.

We can give you advice on what to say to your web host, but if a web host is not certified with us, we cannot assist any further.