Level Two Certification |
| Our level two certification is the second highest certification
available. Below are the guidelines of the level two certification. |
| 1. Response time - Within 10 hours |
| 2. Knowledgeable staff - The company's staff has a
general understanding of industry terms and standards. They are direct and
clear when answering questions, and demonstrate professionalism. |
| 3. Automated System - This company uses a ticket/email
tracking system so users can track the status of their requests. |
| 4. Support Mediums - This company has at least one
or more support mediums. |
| 5. Detailed Website - The company's website must be
easily accessible and somewhat informative. |
| 6. Company Appearance - Appearance of the company's
website should be professional, and demonstrate some effort on behalf of
the company. |