Our level one certification is the highest certification available. Below
are the guidelines of the level one certification.
1. Response time - Within 5 hours
2. Knowledgeable staff - The company's staff has a
thorough understanding of industry terms and standards. They are direct
and clear when answering questions, and demonstrate professionalism.
3. Automated System - This company uses a ticket/email
tracking system so users can track the status of their requests.
4. Support Mediums - This company has at least two
or more support mediums.
5. Detailed Website - The company's website must be
easily accessible and informative.
6. Company Appearance - Appearance of the company's
website should be professional, and demonstrate effort on behalf of the
company.
Technical and billing support through email tickets, email, phone support during regular business hours, knowledge base faq, forum and whoiscart billing support.