Our level two certification is the second highest certification
available. Below are the guidelines of the level two certification.
1. Response time - Within 10 hours
2. Knowledgeable staff - The company's staff has a
general understanding of industry terms and standards. They are direct and
clear when answering questions, and demonstrate professionalism.
3. Automated System - This company uses a ticket/email
tracking system so users can track the status of their requests.
4. Support Mediums - This company has at least one
or more support mediums.
5. Detailed Website - The company's website must be
easily accessible and somewhat informative.
6. Company Appearance - Appearance of the company's
website should be professional, and demonstrate some effort on behalf of
the company.