Level Two Certification |
| Our level two certification is the second highest certification available. Below are the guidelines of the level two certification. |
| 1. Response time - Within 10 hours |
| 2. Knowledgeable staff - The company's staff has a general understanding of industry terms and standards. They are direct and clear when answering questions, and demonstrate professionalism. |
| 3. Automated System - This company uses a ticket/email tracking system so users can track the status of their requests. |
| 4. Support Mediums - This company has at least one or more support mediums. |
| 5. Detailed Website - The company's website must be easily accessible and somewhat informative. |
| 6. Company Appearance - Appearance of the company's website should be professional, and demonstrate some effort on behalf of the company. |
Company Information (provided by applicant) [Back To Normal View] |
|
| Company
Name |
Hostaga |
Contact Name |
Steven Clarke |
| Contact Phone | |
| Contact Email |  |
| Postal Address | |
| Company Website | http://www.hostaga.com |
| In Business Since | Original company (Cats-Hosting.com) going on its 2nd year, which was recently acquired and rebranded to Hostaga. Hostaga is a startup.
Note: This field was recently updated, so information may be inaccurate. |
| Whois | Whois Info |
| Uptime |
HyperSpin Uptime Report
Website Monitoring by HyperSpin |
Support Information |
|
# of Support Staff |
3 |
Support/Billing system(s) used |
Kayako Support Suite is being utilized - Live Chat & Ticket Based Support. Our team effectively and truly monitors the helpdesk 24 hours a day as we have three different staff members in 3 different timezones (NY GMT-5, UK GMT, Australia GMT+10) Communi |
Links to Us |
No |
Abides By Hosts Pledge |
No |
Abides By Client Pledge |
No |
Rating |
5 |