Level One Certification |
| Our level one certification is the highest certification available. Below are the guidelines of the level one certification. |
| 1. Response time - Within 5 hours |
| 2. Knowledgeable staff - The company's staff has a thorough understanding of industry terms and standards. They are direct and clear when answering questions, and demonstrate professionalism. |
| 3. Automated System - This company uses a ticket/email tracking system so users can track the status of their requests. |
| 4. Support Mediums - This company has at least two or more support mediums. |
| 5. Detailed Website - The company's website must be easily accessible and informative. |
| 6. Company Appearance - Appearance of the company's website should be professional, and demonstrate effort on behalf of the company. |
Company Information (provided by applicant) [Back To Normal View] |
|
| Company
Name |
Tiger Technologies |
|
Administrator's Note: This applicant has recently been selected as a Featured Host in July, 2006 by our application review team.
|
|
Contact Name |
Robert Mathews |
| Contact Phone | 510-527-3131 |
| Contact Email |  |
| Postal Address | PO Box 7596 Berkeley CA 94707-7596, USA |
| Company Website | http://www.tigertech.net |
| In Business Since | Company since 1991; Hosting since 1999
Note: This field was recently updated, so information may be inaccurate. |
| Whois | Whois Info |
| Uptime |
HyperSpin Uptime Report
Website Monitoring by HyperSpin |
Support Information |
|
# of Support Staff |
4 |
Support/Billing system(s) used |
All incoming support/sales/billing messages (whether submitted by ticket, e-mail or phone) are tracked using an OTRS help desk system. We have our own (mature, well-developed) custom billing system. |
Links to Us |
Yes |
Abides By Hosts Pledge |
Yes |
Abides By Client Pledge |
Yes |
Rating |
5 |