Level One Certification |
| Our level one certification is the highest certification available. Below are the guidelines of the level one certification. |
| 1. Response time - Within 5 hours |
| 2. Knowledgeable staff - The company's staff has a thorough understanding of industry terms and standards. They are direct and clear when answering questions, and demonstrate professionalism. |
| 3. Automated System - This company uses a ticket/email tracking system so users can track the status of their requests. |
| 4. Support Mediums - This company has at least two or more support mediums. |
| 5. Detailed Website - The company's website must be easily accessible and informative. |
| 6. Company Appearance - Appearance of the company's website should be professional, and demonstrate effort on behalf of the company. |
Company Information (provided by applicant) [Back To Normal View] |
|
| Company
Name |
1PlanHost.com |
|
Administrator's Note: This certification has been revoked due to a very large number of complaints. Reports indicate a recent management change may be to blame for a decline in service level. We will keep this application online indefinitely as a public service. (Message Posted 5/20/06)
Update: Former owner Darrell Williams writes: "There were several issues with migration since April 15th but those have been resolved and the new company is doing much better now. Major moves of thousands of customer sites can of course lead to some unexpected site downtime which takes time to resolve." Williams says the new contact information is as follows: Contact Phone 877-467-8758 Company Street Address 1PlanHost.Com 2115 Linwood Ave. 5th Floor Fort Lee, NJ 07024 USA (Message Posted 7/16/06) |
|
Contact Name |
Micheal Overton |
| Contact Phone | 865-251-1920 |
| Contact Email |  |
| Postal Address | 807 West First North St Morristown, TN 37814 |
| Company Website | http://www.1PlanHost.com |
| In Business Since | Since 1996
Note: This field was recently updated, so information may be inaccurate. |
| Whois | Whois Info |
| Uptime |
HyperSpin Uptime Report
Website Monitoring by HyperSpin |
Support Information |
|
# of Support Staff |
11+ |
Support/Billing system(s) used |
Support is provided via Kayako eSupport ticket system, Live Chat System, Flash Tutorials Help Center and phone support. Billing system is customized Helm Control Panel based |
Links to Us |
No |
Abides By Hosts Pledge |
No |
Abides By Client Pledge |
No |
Rating |
3 |